FAQ

Free Shipping?
Yes! We offer free standard shipping for domestic orders within the the United States of America.


How Long Does Shipping Take?
All shipments are packed in our Reno, NV warehouse.

  • Free standard shipping. 1-7 days depending on proximity
  • (When Available) USPS Priority Mail: 1-3 business days depending on proximity. Rates vary.
  • Standard UPS Ground: 1-7 business days depending on proximity. No weekend delivery. Rates vary.
  • UPS 3-Day: Delivery in 3 business days. No weekend delivery. Rates vary.
  • UPS 2-Day: Delivery in 2 business days. No Weekend Delivery. Rates vary. 
  • UPS Next Day Saver: Delivery end of next business day + processing time. Must be ordered on a business day. No weekend delivery. Rates vary. 
  • Orders shipped to APO/FPO, Alaska, Hawaii, US territories, and PO Boxes cannot be expedited and will be shipped via USPS Priority Mail.

*Please Note: Shipping time does not include weekends or holidays.*

    How long will it take to process my orders?

    Orders are typically processed and shipped between 9am and 3pm Monday through Friday. Orders placed over the weekend or during a major holiday will be shipped the following Monday. Please note that depending on the number of orders, it can sometimes take longer. Please contact us at customerservice@scrunch-z.com if you need an order expedited or if you are curious about processing times.

     

    Anything else?

    Contact us via email at customerservice@scrunch-z.com with any questions and/or concerns. We are typically able to respond within 24 hours. If you contact us over the weekend or during a holiday we will contact you on the next business day.